How to Use

利用規約

How to Proceed Your Order

1. After you submited your informatin, shipping and payment method, please click “Order” button to finalize your order at “Order Confirmation” page.

2. Order Received Email will be sent automatically to the email address you submitted.

  *If you couldn't find the email in your mail box, please check the “spam” folder, and the setting of the mail domain filter. We use the domain, “kyotoanimation.co.jp”.
  *Please note that Order Received Email does not mean that your order has been confirmed.

3. After we received your order, we will start to check our stock because we are sharing the stock with our physical store in Kyoto.

4. If we could provide all the products you ordered, we will send you an Order Confirmation Email.

On the email, we will inform you of your ordered products, total amount which inclueds the shipping cost and payment information via PayPal.

5. If you could accept the total amount and the Terms and Conditions, please pay the total amount within 7 days since you received the Order Confirmation Email. We will keep the products for you for the period.

  *At the time of your payments completed, your order becomes confirmed.

6. After we could confirm your payment, we will ship your order within two our business days. Your ordered products will be professionally packed with cardboard box.

7. When we completed shipping your package, we will send you an Shipping Confirmation Emal, which includes your package"s tracking number and website URL on which you can check the status of delivery.